Feedback and complaints form

We welcome all feedback, including complaints and compliments. If you have a complaint or concern about your current NDIS supports or services provided by DEL’S HOUSE PTY LTD, it is important to talk about it. Fill out this complaint form below, and we will respond to you within three business days.

We will endeavour to keep the information provided in your complaint confidential, unless required by law.

If you wish to make a complaint anonymously, you can do so:

by calling us on 0430 288 733 and stating that you wish to make an anonymous complaint (so we don’t ask you to identify yourself) or email dels.house.company@gmail.com

First name*

Last name

Email*

I am a:

Participant

Family member or friend

Advocate

Carer

Staff member

Other

2. Are you making this complaint on behalf of a person with a disability?

Yes

3. Do you require any help with communication? e.g. Interpreter or National Relay Service?

Yes

If you require assistance, please provide details

Details of your feedback/complaint

5. Please advise your desired outcome as a result of raising this concern/providing this feedback?

To make a complaint to the NDIS Quality and Safeguards Commission:

● Phone: 1800 035 544 or TTY 133 677 (Interpreters can be arranged)

● National Relay Service and ask for 1800 035 544

● Visit https://www.ndiscommission.gov.au/about/complaints and fill out a complaint contact form

The NDIS Commission can take complaints from anyone about:

● NDIS services or supports that were not provided in a safe and respectful way

● NDIS services and supports that were not delivered to an appropriate standard

bottom of page